Terms of service

Last updated 2026-10-24

These terms are the agreement between you and SustainBite ("we") for using sustainbite.com. By creating an account or using the site, you accept them. Please also read our privacy policy. Questions: info@sustainbite.com.

The service

SustainBite plans meals around nutrient needs: it works out your targets, suggests days and weekly menus from its recipes, counts the nutrients in what you plan and eat, and turns them into a grocery list. You can plan for your family, and let a nutritionist see or plan your food.

Everything is free for everyone until 31 January 2027. From 1 February 2027 the basics stay free, and a few extras cost NOK 49 a month or NOK 490 a year per household, VAT included: prices in Norway (what meals, recipes and grocery lists cost), the food budget, and weeks made for you planned beyond the week you're in. Nothing is charged today. You pay only if you choose the extras: we'll tell you how, and on what terms, before February, and nothing starts costing money without you agreeing.

We improve SustainBite all the time, so features may change, and from time to time the site may be unavailable while we work on it.

Health information

SustainBite gives general information, not medical advice. Targets come from published dietary reference values for healthy people, and nutrient amounts come from food databases (the USDA's FoodData Central and Open Food Facts) that can be incomplete or wrong. Treat plans, targets and limits as guidance, not rules.

If you have a health condition, are pregnant or breastfeeding, take medication, or have or have had an eating disorder, ask a doctor or dietitian before changing what you eat. In a medical emergency, contact your local emergency services.

Your account

• You need to be 16 or over to have an account.
• We keep the number of accounts limited for now. While SustainBite is full, a new account waits for a place: you can join the waiting list, and we invite the people who confirmed their place first. An invitation lets you make an account with that address for 14 days.
• Give accurate details: your targets depend on them.
• Keep your password to yourself, and tell us at info@sustainbite.com if you think someone else is using your account.
• You can delete your account at any time in Settings → Data & account.

What you post

Recipes, photos and notes you add stay yours. You let us store and show them to run the service, and, for a recipe you make public, to show it to everyone on SustainBite once our team has checked it. Only post what you have the right to share: don't upload other people's photos or recipes without their permission.

Don't use SustainBite to break the law, to harass anyone, to post anything harmful or misleading, or to get at other people's data, and don't try to disrupt or overload the site. We may remove content, or suspend an account, that breaks these terms.

Messages you send about a request or an order go to the other person alone. Write as you would to a neighbour at the door: no harassment, no selling anything else, nothing against the law. If someone writes to us about a conversation they are part of, we may read it and end accounts that misuse messages.

Families

Whoever makes a family can see and plan the meals of the people who accept their invitation, and the family's grocery list can include everyone. You can also add a profile for someone without an account, like a child; you're responsible for what you enter about them. A member can leave, and be removed, at any time.

Nutritionists

Nutritionists on SustainBite are independent professionals, not our employees. We check each application before a nutritionist is listed, but we don't supervise their advice, and the advice is theirs. You decide whether a nutritionist may see or plan your food, and you can take that back at any time in Sharing.

If you use SustainBite as a nutritionist, you're responsible for your advice, for being qualified to give it where you work, and for keeping your clients' information confidential.

Home cooks

Home cooks lists neighbours who cook dishes for others to order ahead and collect. SustainBite is not a party to those sales: the cook sets the price, the buyer pays the cook directly (by Vipps, MobilePay, PayPal, a bank transfer or cash), and no money goes through the site.

If you apply as a cook, you confirm that you are registered as a food business where you cook (with Mattilsynet in Norway, or your local food authority elsewhere), that you follow its rules on safe food and allergen information, and that you will tell buyers what each dish contains. You are responsible for the food you sell and for your taxes. An admin checks your registration before your kitchen opens, and may pause or close a kitchen that breaks these terms or gets repeated complaints. SustainBite does not inspect kitchens.

If you order, you check the dish's contents against your own allergies and ask the cook when in doubt, collect when you said you would, and pay what you agreed. Reviews must be about the meal and honest. Food nearby and cooking circles are sharing between neighbours, free or at cost, and are not sales.

AI apps

You can connect an AI app, such as Claude, to your account (Settings → AI apps). It then acts for you on SustainBite, as you ask it: it can change your profile and settings, make and save weeks, email your grocery list to you, and order home cooks' meals within the weekly limit you set in Settings → AI apps, from cooks near the places you save there. An order it makes is yours, as if you'd made it: you pay the cook directly and the Home cooks terms above apply. You're responsible for what you ask it to do, and for what it does for you, as if you'd done it yourself, so check a week before you save it. AI apps make mistakes. SustainBite's targets and recipes are what the app works with; what it says about them is the app's, not ours. It can't change your sign-in, delete your account, email other people or remove anyone. Disconnect it at any time, and its access ends at once.

Other services

Some features hand things to other companies when you ask: Instacart to order your groceries, Bring! for your shopping list app, Google to sign in, and the AI apps you connect. Their own terms apply to what you do there, and we aren't responsible for their services.

Our responsibility

We work to keep SustainBite accurate, safe and available, but we provide it as it is, without a guarantee that it will always be available, error-free or right for your needs. As far as the law allows, we aren't liable for indirect losses, or for decisions you make based on the information on the site. Nothing in these terms limits rights you have by law that can't be limited.

Ending

You can stop using SustainBite and delete your account at any time. We may suspend or close an account that breaks these terms, and we'll tell you why unless the law or someone's safety prevents it.

Changes

If we change these terms, we'll update them here and change the date at the top. For a change that matters, we'll tell you in the app or by email before it applies.